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Terms & Conditions

These Terms govern your relationship with the operator of hallmark-casino via hallmark-nz.com and set forth the legally binding conditions for your use of all services provided through this site. Effective date: 6 November 2025.

Definitions

  • Operator: Refers to hallmark-casino, as operated through hallmark-nz.com and managed by its parent companies, including Total Software Solutions SLR, Total Software Solutions SA, and Sapphire Private Services Ltd, with operational offices in Costa Rica and the United Kingdom.
  • User: Any individual accessing or registering with hallmark-nz.com for the purpose of participating in gaming, betting, or related activities.
  • Player: A registered User with an active account on hallmark-nz.com.
  • Bet: A monetary wager placed by a Player on any gaming activity or event offered by hallmark-casino.
  • Bonus: Promotional funds, credits, or other incentives provided by hallmark-casino to Players, subject to specific terms and wagering requirements.
  • Wager: The act of placing a Bet using real or Bonus funds.
  • KYC (Know Your Customer): Regulatory procedures requiring verification of User identity and eligibility.

Account Registration

Eligibility and Age Verification

  • Minimum Age Requirement: Only individuals aged 18 years or over may register and participate in gaming activities on hallmark-nz.com. The Operator reserves the right to request proof of age and suspend or terminate accounts found to be in breach of this requirement, in line with NZ law.
  • Jurisdictional Restrictions: Users must ensure that online gambling is legally permitted in their region before registering. hallmark-casino does not accept liability for Users in prohibited jurisdictions.

Account Creation Process

  1. Registration: Users must complete the registration form on hallmark-nz.com, providing accurate and complete personal information, including a valid email address.
  2. Email Verification: Upon submission, Users will receive an email containing a verification link that must be activated to confirm account ownership.
  3. KYC Documentation: Players may be required to submit government-issued identification, proof of address, and any additional documents deemed necessary for verification and compliance with anti-money laundering obligations.

User Obligations

  • Accuracy of Information: Users must ensure all registration data is current, complete, and accurate. The Operator is not liable for consequences arising from false, outdated, or incomplete information.
  • Password Security: Players are responsible for maintaining the confidentiality of their login credentials and shall not disclose account details to third parties. Any unauthorized use must be reported immediately to support@hallmark-nz.com.

Regional Compliance Note: These procedures are mandated by NZ anti-money laundering and gambling laws; failure to comply will result in account suspension or closure.

Betting & Gameplay Rules

General Betting Rules

  • Minimum and Maximum Bets: The minimum and maximum bet amounts are specified within each game or event and may be adjusted at the Operator's discretion. Players are responsible for observing these limits before placing wagers.
  • Types of Bets: hallmark-casino offers a variety of bet types, including fixed-odds, live casino, and slot-based wagers. Each game may have unique rules which are available within the game interface.
  • Bet Placement: All bets are considered final once confirmed by the system and may not be cancelled or modified, except in cases of clear technical error or as otherwise specified by the Operator.

Conduct and Fair Play

  1. Player Conduct: Players must conduct themselves respectfully in all live casino, chat, and community features. Insults, threats, harassment, or discriminatory language are strictly prohibited and may result in immediate suspension or permanent ban.
  2. Fraud and Collusion: Any attempt to manipulate game outcomes, exploit software vulnerabilities, or collude with other users is strictly forbidden. hallmark-casino reserves the right to void affected bets and suspend or terminate offending accounts.

Regional Compliance Note: All gameplay is subject to monitoring and compliance checks as required by NZ responsible gambling standards.

Bonus Terms

Activation and Wagering Requirements

  • Bonus Activation: Bonuses must be activated as per the promotional instructions on hallmark-nz.com. Only one bonus can be active at a time unless explicitly stated otherwise.
  • Wagering Requirements: Bonus funds are subject to a minimum wagering requirement (specified in the relevant promotion, e.g., 40x the bonus amount) before withdrawal is permitted. Wagering must be completed within the specified promotional timeframe, not exceeding 30 days unless otherwise indicated.
  • Prohibited Actions: Bets on certain games, including low-risk wagers or simultaneous bets on both outcomes, may not count toward wagering requirements and may result in bonus forfeiture.

Bonus Combination and Abuse Policy

  1. Bonus Stacking: Combining multiple bonuses, or attempting to do so, without express permission is prohibited. Only one promotion may be active per account at any time unless otherwise stated.
  2. Abuse and Fraud Prevention: hallmark-casino reserves the right to withhold or reclaim bonuses and winnings derived from fraudulent activity, breach of bonus terms, or exploitation of technical/system loopholes.
  3. Disqualification: Players found in violation of bonus terms may have their bonus funds and associated winnings revoked and their account suspended or closed.

Regional Compliance Note: Bonus terms are designed to comply with NZ consumer protection laws and responsible gambling regulations effective through 2025.

Payments & Withdrawals

Deposit Methods and Limits

  • Accepted Payment Methods: hallmark-casino accepts credit/debit cards, e-wallets, and selected cryptocurrencies for deposits and withdrawals, as listed on hallmark-nz.com. Players are responsible for ensuring their payment provider supports gambling transactions in NZ.
  • Deposit Limits: Minimum and maximum deposit amounts are specified in the cashier section and may be adjusted in accordance with NZ responsible gambling guidelines.
  • Fees: hallmark-casino does not charge fees for standard deposits. However, third-party providers may impose their own charges, which are outside the Operator's control.

Withdrawal Processing

  1. Withdrawal Methods: Withdrawals are processed via the same method used for deposit, whenever possible, and are subject to internal and regulatory review procedures to ensure compliance with anti-money laundering obligations.
  2. Limits and Timeframes: Minimum withdrawal amounts and maximum daily, weekly, or monthly limits apply, as specified in the cashier. Standard processing times are 1-5 business days, subject to identity verification and banking provider limitations.
  3. Verification Requirements: hallmark-casino may require additional documentation prior to processing withdrawals to ensure compliance with KYC and NZ legal requirements.
  4. Refunds and Bonus Forfeiture: In cases of erroneous bets or bonus misapplication, refunds may be granted solely at the Operator's discretion. Bonus funds may be forfeited if withdrawal conditions are not met.

Regional Compliance Note: hallmark-casino complies with all NZ anti-money laundering and financial transaction regulations as of 2025.

Limitation of Liability

Operator's Obligations and Exclusions

  • Fairness and Accuracy: hallmark-casino is committed to providing fair gaming services and accurate results, utilizing industry-standard software and security protocols.
  • Technical Failures: hallmark-casino is not liable for losses or damages resulting from technical failures, bugs, software errors, network outages, or events beyond its reasonable control. In such cases, pending bets may be voided and refunded at the Operator's sole discretion.
  • Maximum Compensation: In all circumstances, the Operator's total liability to any User shall not exceed the amount staked in the relevant Bet or the amount deposited by the User, whichever is lower.

Regional Compliance Note: These limitations are consistent with the legal framework and consumer protection standards in NZ.

Intellectual Property Rights

  • Content Ownership: All content, software, trademarks, and intellectual property on hallmark-nz.com are the exclusive property of hallmark-casino or its licensors. All rights are reserved.
  • Prohibited Use: Copying, reproducing, modifying, distributing, or transmitting any part of the site, including text, graphics, software, or logos, without express written permission, is strictly prohibited.
  • Third-Party Content: Any third-party trademarks or content remain the property of their respective owners and are used under license or by fair use.

Privacy & Data Protection

  • Data Processing: All User personal data is processed in accordance with the hallmark-casino Privacy Policy, accessible on hallmark-nz.com. By using the site, Users consent to the collection, storage, and processing of their data for the purposes of providing gaming and support services.
  • Data Security: hallmark-casino employs reasonable technical and organizational measures to protect User data against unauthorized access, loss, or misuse.

Regional Compliance Note: Data protection practices are aligned with NZ privacy regulations as of 2025.

Changes to Terms

  1. Notice of Updates: hallmark-casino reserves the right to amend these Terms at any time. Users will be notified of material changes via email and/or prominent site banners.
  2. Acceptance of Changes: Continued use of hallmark-nz.com following such updates constitutes acceptance of the revised Terms.
  3. Right to Discontinue: If a User does not agree with any modification, they may discontinue use of the site and request account closure in accordance with the Termination & Suspension section.

Regional Compliance Note: Notification procedures are designed to meet NZ consumer transparency standards.

Termination & Suspension

Account Suspension and Closure

  • Grounds for Action: hallmark-casino may suspend or permanently close a User's account for breaches of these Terms, suspected fraud, provision of false information, or at the User's request.
  • Procedure: Users will be notified of suspension or closure by email to their registered address, with reasons for the action where possible.
  • Refund of Funds: Any remaining account balance, subject to verification and compliance checks, will be returned to the User via the original payment method, except in cases of fraud or legal prohibition.

Regional Compliance Note: Procedures comply with NZ gambling and consumer laws as applicable through 2025.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by the laws of New Zealand. hallmark-casino Users agree to submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes arising from or relating to these Terms or site use.
  2. Dispute Resolution: hallmark-casino encourages Users to first contact support to resolve any issue. Where disputes cannot be resolved amicably, Users may seek recourse through the courts of New Zealand or, where available, independent arbitration, as detailed on hallmark-nz.com.

Regional Compliance Note: Dispute mechanisms are tailored for NZ legal environment and consumer expectations.

Contact Information

For all legal correspondence, please use the contact details above. hallmark-casino operates exclusively via hallmark-nz.com for NZ customers.