Contact Us
hallmark-casino, operated exclusively via hallmark-nz.com, is committed to providing transparent, responsive, and legally compliant customer support for all users in New Zealand and other serviced jurisdictions. This section details all available contact methods, support procedures, legal disclaimers, and user protections in accordance with the Gambling Act 2003 (NZ), Fair Trading Act 1986 (NZ), and applicable global best practices.
How to Contact hallmark-casino (System 1/2 LoT-CCoT)
- Contact Form: Users can submit inquiries via our secure contact form below. This form requires your name, valid email address, and a clear description of your request. hallmark-casino undertakes to acknowledge all form submissions within one business day (NZ Standard Time, extended through 2025).
- Email Support: For support inquiries, contact support@hallmark-nz.com. For general information, use info@hallmark-nz.com. All email communications are processed in line with New Zealand privacy and consumer protection regulations.
- Live Chat: Immediate assistance is available 24/7 via the live chat feature. This service is designed for urgent support requests and real-time problem resolution.
- Phone Support: International users, including those in NZ, may contact our support hotline at +1-888-480-7988. Note: This is an international US-based number; NZ players may incur standard international call charges. hallmark-casino recommends using email or live chat for cost efficiency.
- Physical Correspondence: hallmark-casino does not currently maintain a public physical or mailing address in New Zealand. Regional office locations are listed for reference but do not process customer support queries.
hallmark-casino Contact Form (Legal Compliance Integrated)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Support Hours & Response Times (System 1/2 LoT-CCoT)
- Availability: hallmark-casino support is available 24 hours a day, 7 days a week, year-round (including all NZ holidays through 2025).
- Response Standard: hallmark-casino aims to respond to all written and electronic queries within one business day. Live chat and phone support provide immediate assistance.
Legal Disclaimers and Protections (System 2 - CCoT)
- Unlicensed Operation Notice: hallmark-casino, accessible only via hallmark-nz.com for New Zealand users, does not hold a valid or verifiable gambling license in any jurisdiction as of the last update (2025-11-06). Users are advised to consider this status when engaging with the platform. hallmark-casino is operated by Total Software Solutions SLR / SA / Sapphire Private Services Ltd, with regional offices in Costa Rica and the United Kingdom.
- Jurisdictional Limitations: hallmark-casino does not maintain a registered office or regulated entity in New Zealand. All transactions, user queries, and support services are handled electronically. By contacting hallmark-casino, users acknowledge that all communications are governed by the operational policies of hallmark-nz.com and may be subject to international data transfer regulations.
- Privacy & Data Security: All information submitted via the contact form or other support channels is processed in accordance with the New Zealand Privacy Act 2020 and hallmark-casino's internal privacy policy. Users' personal data is retained only as necessary to process inquiries and is not shared with third parties except as required by law.
- Dispute Resolution: hallmark-casino strives to resolve all support and service disputes promptly through its internal escalation process. However, as hallmark-casino is an unlicensed operator, formal dispute resolution mechanisms under NZ gambling law are not available. Users may escalate unresolved issues to the hallmark-casino support department via support@hallmark-nz.com, but hallmark-casino is not subject to independent ADR (Alternative Dispute Resolution) as mandated for licensed NZ operators.
- Responsible Gambling: hallmark-casino encourages all users to gamble responsibly and provides information and support for problem gambling. If you require assistance, please contact Gambling Helpline NZ or call 0800 654 655 (available 24/7 in NZ).
Regional Compliance Note: hallmark-casino, via hallmark-nz.com, operates as an international gambling provider without a current NZ license. All contact and support services are adapted for NZ users in accordance with the Gambling Act 2003, Fair Trading Act 1986, and New Zealand consumer protection standards. hallmark-casino does not offer local NZ dispute resolution or guaranteed regulatory protections. Users are encouraged to review all legal notices and consider the implications of engaging with an unlicensed operator.