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Privacy Policy

This privacy policy explains how hallmark-casino, operating exclusively via hallmark-nz.com, collects, uses, and protects personal data of players and website visitors. The policy applies to all individuals accessing hallmark-nz.com from New Zealand and globally. Effective as of 6 November 2025, this policy outlines our commitment to privacy and compliance with all applicable New Zealand laws and industry standards.

Who We Are

hallmark-casino is operated exclusively for New Zealand users through the website hallmark-nz.com. The casino is managed by a group of entities, including Total Software Solutions SLR, Total Software Solutions SA, and Sapphire Private Services Ltd. While the company does not currently possess a verifiable gambling license or a formally registered legal address, its regional offices are:

  • Costa Rica: San Jose, Costa Rica
  • United Kingdom: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

For all privacy-related inquiries or to contact our Data Protection Department, please use:

Note: hallmark-casino currently operates without a valid gambling license or designated regulatory authority.

What Personal Data We Collect

hallmark-casino collects personal information necessary to provide and enhance our gaming services. Data collected includes:

  • Personal Data: Full name, date of birth, postal address (where provided), email address, phone number, account credentials, and identity verification documents.
  • Technical Data: IP address, device identifiers, browser type, operating system, location data, access times, and server logs.
  • Payment Data: Payment card details, bank account information, transaction records, withdrawal and deposit history.
  • Behavioral Data: Betting and gaming history, session data, clicks, navigation patterns, and interaction logs.
  • Cookies and Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies (see "Cookies & Tracking Technologies" for details).

We may collect supplementary information as required by law (for example, KYC/AML requirements) or to improve our services.

Legal Basis for Processing

hallmark-casino processes your personal data on the following legal grounds, in accordance with New Zealand privacy laws and international standards:

  1. User Consent: Data processing for marketing communications, use of cookies, and optional features requires your explicit consent, which you may withdraw at any time.
  2. Contract Fulfillment: Data required to create and manage your account, process payments, and deliver gaming services is processed to perform our contractual obligations to you as a user of hallmark-nz.com.
  3. Legitimate Interests: We process data for legitimate business purposes, such as:
    • Fraud prevention and risk management
    • Website analytics and service improvement
    • Ensuring network and information security
  4. Legal Obligations: Certain data processing is mandatory to comply with applicable legal requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML) regulations, tax reporting, and law enforcement requests.

Protective Clause: In absence of a valid gaming license, hallmark-casino undertakes to apply industry-standard privacy practices to the extent feasible under the current operational structure.

Purpose of Processing

Your personal data is used strictly for the following purposes:

  • Provision of Casino Services: Creating, administering, and maintaining your hallmark-nz.com account, enabling access to games and processing transactions.
  • Customer Support: Managing support queries, resolving disputes, and providing user assistance.
  • Service Improvement: Analyzing usage trends and feedback to enhance user experience and platform functionality.
  • Marketing and Communications: Sending promotional offers and personalized updates, subject to your consent.
  • Analytics and Research: Monitoring aggregate site activity for business analytics and reporting.
  • Fraud and Risk Prevention: Detecting and preventing fraudulent activity, protecting financial transactions, and enforcing platform integrity.

Disclosure & Sharing

hallmark-casino may disclose your personal information only in the following circumstances:

  • Payment Partners: To process deposits and withdrawals, your data may be shared with financial institutions and payment service providers.
  • Service Providers: Third-party vendors who assist with IT infrastructure, data storage, analytics, marketing, or customer support may receive limited access to your data under strict confidentiality agreements.
  • Regulators & Law Enforcement: Where legally required, your data may be disclosed to regulatory bodies, courts, or law enforcement agencies, even though hallmark-casino currently operates without a recognized NZ gaming license.
  • Affiliates & Subsidiaries: Data may be shared with affiliated brands (OzLasVegas, Vegas Rush, Funclub Casino, Silveredge Casino) for legitimate business purposes, subject to this privacy policy.
  • Advertising Networks: With your explicit consent, certain information may be shared with advertising and analytics partners for targeted marketing.

Protective Clause: All third parties are contractually bound to protect your data and use it solely for the specified purposes.

International Transfers

Your personal data may be transferred and processed outside New Zealand, including but not limited to regions where hallmark-casino and its affiliates operate (Costa Rica, United Kingdom, United States, Australia). hallmark-casino implements the following safeguards:

  • Standard Contractual Clauses (SCCs): Data transfers to third countries are governed by contractual terms designed to protect your privacy in line with international best practices.
  • Technical and Organizational Measures: Encryption, access controls, and regular security assessments are applied to all international data transfers.
  • No Privacy Shield: hallmark-casino does not currently participate in the EU-US Privacy Shield, but strives to maintain comparable levels of protection.

By using hallmark-nz.com, you consent to the transfer of your data as described above.

Data Retention

hallmark-casino retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods are as follows:

  • Account Data: Retained for the duration of your active account and up to 5 years following account closure, in compliance with KYC/AML requirements.
  • Transaction Records: Maintained for up to 7 years to comply with financial and tax regulations.
  • Marketing Data: Stored until you withdraw consent or unsubscribe from marketing communications.
  • Cookies and Technical Logs: Retained for up to 2 years unless deleted earlier via browser or user request.

Data is securely deleted or anonymized upon expiry of retention periods, upon your deletion request (where legally permitted), or once processing purposes have been fulfilled.

Your Rights

hallmark-casino is committed to respecting your privacy rights under the New Zealand Privacy Act 2020, the European GDPR, and, where relevant, Mexican data protection law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares). You have the following rights:

  1. Access: Request a copy of your personal data held by hallmark-casino.
  2. Rectification: Request correction of inaccurate or incomplete personal data.
  3. Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations.
  4. Restriction of Processing: Request temporary suspension of processing in specific situations.
  5. Objection: Object to processing based on legitimate interests, including direct marketing.
  6. Data Portability: Request transfer of your data in a structured, machine-readable format.
  7. Withdrawal of Consent: Revoke consent for marketing or non-essential data processing at any time.

How to Exercise Your Rights

  • Submit requests via email to support@hallmark-nz.com or through our live chat system.
  • Requests are processed free of charge within 30 days, except where manifestly unfounded, excessive, or repetitive.
  • hallmark-casino may require identity verification before processing requests to protect your data security.
  • For unresolved concerns, you may escalate complaints to the New Zealand Privacy Commissioner (privacy.org.nz) or relevant EU/Mexican authorities as appropriate.

Regional Note: hallmark-casino strives to align with international privacy standards, but limitations may arise due to its unlicensed operational status.

Cookies & Tracking Technologies

hallmark-nz.com uses cookies and related technologies to improve your experience:

  • Session Cookies: Temporary files enabling essential site functions, deleted upon browser closure.
  • Persistent Cookies: Remain on your device for a predetermined period to remember preferences and login status.
  • Third-Party Cookies: Used by analytics providers (e.g., Google Analytics) and advertising networks to collect usage and attribution data.

Purposes of Cookies

  • Functional: Enable site navigation and secure logins.
  • Analytics: Measure site performance, detect errors, and optimize services.
  • Advertising: Tailor promotional content (with your consent).

Managing Cookies

  • Adjust browser settings to block or delete cookies at any time.
  • Use the internal privacy panel (where available) to manage cookie preferences.
  • Disabling cookies may affect certain site functionalities.

Data Security

hallmark-casino employs robust measures to protect your data against unauthorized access, disclosure, or loss. Security protocols include:

  • TLS 1.2+ Encryption: All data in transit is secured using up-to-date cryptographic standards.
  • Data Encryption at Rest: Sensitive data stored in encrypted form on secured servers.
  • Multi-Factor Authentication (MFA): Mandatory for administrative access.
  • Access Controls: Role-based restrictions limit data access to authorized personnel only.
  • Regular Security Audits: Periodic reviews of infrastructure and codebase for vulnerabilities.
  • Staff Training: Ongoing employee education on privacy, data protection, and breach response.
  • Incident Response: Documented procedures for prompt detection, investigation, and notification in the event of a security breach.
  • Standards Compliance: hallmark-casino endeavors to align with international security frameworks, including ISO 27001 and SOC 2, to the extent permitted by its operational structure.

Disclaimer: While hallmark-casino applies industry-standard security measures, no system can guarantee absolute protection. Users are encouraged to protect their own credentials and promptly report any suspected breaches.

Complaints & Contacts

hallmark-casino is committed to resolving privacy concerns in a fair and transparent manner. For complaints, feedback, or further information, please contact:

Complaint Procedure

  1. Contact hallmark-casino via the above channels, providing full details of your concern.
  2. Our Data Protection team will acknowledge your complaint within 5 business days and aim to resolve issues within 30 days.
  3. If you are dissatisfied with our response, you may escalate the matter to the NZ Privacy Commissioner:
  4. For cross-border matters, you may also contact relevant EU or Mexican data protection authorities, if applicable.

All complaints are handled confidentially and without charge.

Updates

hallmark-casino may update this privacy policy to reflect legal, regulatory, or operational changes. Notification procedures include:

  • Email alerts to registered users (where consented)
  • Banner notifications on hallmark-nz.com
  • Account dashboard alerts

Significant changes will be communicated at least 30 days in advance, providing you the opportunity to review, object, or close your account if you disagree with the amendments.

Version control: Last updated: 6 November 2025.
Changelog: Updated legal compliance language, clarified international transfer safeguards, and extended retention periods in line with 2025 requirements.

Continued use of hallmark-nz.com after such updates constitutes acceptance of the revised policy.