Responsible Gaming

Responsible gaming is the principle of maintaining a conscious, informed, and balanced approach to gambling entertainment. At hallmark-casino, accessible exclusively via hallmark-nz.com, we are committed to supporting all players in New Zealand by fostering an environment where entertainment does not compromise personal well-being or financial security. Should you ever require assistance or advice regarding your gaming habits, our support team is always available to help, ensuring that your experience remains safe, enjoyable, and within your personal limits.

Risk Awareness

OBSERVE: Gambling, while a form of entertainment, carries inherent risks, particularly when play becomes excessive or compulsive. EXPAND: NZ regulations emphasize harm minimization, requiring operators to inform users of the signs and consequences of problem gambling. REFLECT: hallmark-casino provides clear guidance to help you recognize early indicators of gambling-related harm and offers tools for self-assessment and intervention.

Recognising the Signs of Gambling Problems

• Frequent Betting: Increasing the frequency or amounts of your bets, or spending more time gambling than intended.
• Preoccupation: Constantly thinking about gambling, even when not playing, or planning your next session at hallmark-casino.
• Chasing Losses: Attempting to recover losses by continuing to gamble, often leading to further losses.
• Neglecting Responsibilities: Ignoring work, studies, or family obligations due to time spent at hallmark-nz.com.
• Borrowing or Selling Assets: Acquiring funds through borrowing or selling possessions to finance gambling activities.

Self-Assessment Test

Answer the following statements honestly. If you answer "Yes" to two or more, you may be at risk and should seek support:

• Do you find it difficult to stop gambling once you have started?
• Have you lied to friends or family about your gambling activities?
• Have you ever used money allocated for bills or essentials to gamble?
• Do you feel restless or irritable when unable to play at hallmark-casino?
• Have you tried, and failed, to cut down or control your gambling?

Regional Compliance Note: hallmark-casino, under NZ standards, is required to provide resources and interventions for those exhibiting signs of gambling harm, even as an unlicensed operator.

Limits & Tools

OBSERVE: NZ gambling best practices require operators to offer proactive controls to minimize harm. EXPAND: hallmark-casino provides several player-configurable tools via hallmark-nz.com to help you stay within safe boundaries. REFLECT: The following guidance helps you establish and manage your personal limits effectively.

Setting Deposit Limits

1. Access Your Account: Log in at hallmark-nz.com and navigate to your profile dashboard.
2. Find 'Limits' Section: Select the "Responsible Gaming" or "Limits & Tools" tab under account settings.
3. Choose Limit Type: Select daily, weekly, or monthly deposit limits, as appropriate for your needs.
4. Enter Amounts: Input your maximum deposit amount for the chosen period (for example, NZD 100/week).
5. Confirm Selection: Save your settings to activate the limit immediately. You may lower limits at any time; increases require a 24-hour cooling-off period.

Time Limits & Breaks

• Session Timers: Enable session time reminders within your account settings to receive alerts after a pre-set duration (e.g., 1 hour).
• Time-Out ('Take a Break'): Select the "Time-Out" feature to temporarily suspend your account for 24, 48, or 72 hours. During this time you will be unable to log in or place bets.
• Activation: These features can be activated via your personal dashboard at hallmark-nz.com, or by contacting support directly at support@hallmark-nz.com.

Legal Obligation: hallmark-casino ensures all player-imposed limits are strictly enforced, in accordance with NZ harm minimization guidance, and cannot be overridden by support staff.

Self-Exclusion

OBSERVE: NZ regulations require clear self-exclusion pathways for players at risk. EXPAND: hallmark-casino's self-exclusion procedures are designed for accessibility and effectiveness. REFLECT: The following steps ensure you can exclude yourself from all gambling activities at hallmark-nz.com for your chosen duration.

How to Self-Exclude from hallmark-casino

1. Navigate to Self-Exclusion: Log into your account at hallmark-nz.com, go to "Responsible Gaming," and select "Self-Exclusion."
2. Select Duration: Choose a self-exclusion period from 6 months, 1 year, 5 years, or permanent (lifetime).
3. Confirm Your Decision: Follow the on-screen prompts to confirm. A verification step (e.g., email or SMS) will be required.
4. Finalization: Once confirmed, your account will be blocked for the selected period. Access, deposits, and play will be disabled immediately.
5. Support Assistance: For help, contact support@hallmark-nz.com or phone +1-888-480-7988 (international rates may apply for NZ players).

Important Consequences & Terms

• No Access: You cannot log in, play, or make deposits for the duration of your self-exclusion.
• Balance Withdrawal: Outstanding balances may be withdrawn after contacting support, subject to identity verification and applicable terms.
• No Early Reinstatement: Self-exclusion cannot be reversed before the selected period elapses.
• Permanent Exclusion: Lifetime bans are irreversible; any subsequent accounts discovered will also be closed.

Legal Protections: hallmark-casino complies with NZ best practices for self-exclusion but, as an unlicensed operator, recommends players also register with independent exclusion schemes (see Support Resources section).

Support Resources

OBSERVE: Under NZ gambling harm minimization law, players must have access to confidential, professional support services. EXPAND: hallmark-casino provides both local NZ contacts and international resources, as well as information on blocking tools and family support. REFLECT: Use these resources for immediate assistance or ongoing support.

Local Support - New Zealand

• Gambling Helpline NZ:
  • Phone: 0800 654 655 (free, 24/7)
  • Text: 8006 (24/7)
  • Languages: English, Te Reo Māori, Pacific languages
  • Website: gamblinghelpline.co.nz
• Asian Family Services (NZ): 0800 862 342 (Mon-Fri 9am-8pm), Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese
• PASIFIKA Gambling Helpline: 0800 654 656 (24/7), Pacific languages

International Support Organizations

Self-Exclusion Schemes & Blocking Software

• Self-Exclusion Schemes:
  • GamStop (UK): gamstop.co.uk
  • RGIAJ (Spain): ordenacionjuego.es
• Blocking Apps:
  • Gamban: gamban.com
  • BetBlocker: betblocker.org
• Family Support Resources:
  • Families Anonymous: famanon.org.uk
  • Reach Out NZ: reachout.org.nz

Confidentiality: All support services ensure strict confidentiality. hallmark-casino will never disclose your request for help or exclusion to third parties without your explicit consent.

Professional Help: Accessing these resources can be a crucial step toward regaining control and well-being for both players and their families.

Regional Compliance Note: hallmark-casino, while not licensed in NZ, aligns with national harm minimization standards by providing comprehensive links to independent support and exclusion schemes.

Help for Family

OBSERVE: Gambling issues often affect not only players but also their loved ones. EXPAND: Family members in NZ have a right to support, information, and intervention resources. REFLECT: hallmark-casino offers practical guidance for those seeking to help someone with a gambling problem.

How to Support Someone with Gambling Issues

• Initiate a Conversation: Approach the person calmly and without judgment. Express your concern, focusing on specific behaviours rather than accusations.
• Encourage Professional Help: Suggest that they contact support services such as Gambling Helpline NZ or consider self-exclusion via hallmark-nz.com.
• Access Family Support Groups: Join forums and chat groups for families affected by gambling, such as Family & Whānau Support and Families Anonymous.

Recommended Next Steps

1. Contact a Psychotherapist: Professional counselling can provide strategies for dealing with addiction and rebuilding trust.
2. Call National Hotlines: Use NZ's 0800 654 655 or other numbers listed in Support Resources for immediate advice.
3. Set Boundaries: Protect household finances; consider blocking gambling transactions on shared bank accounts.

Legal Note: hallmark-casino cannot intervene directly in family matters but will cooperate with requests for information or exclusion, as permitted by NZ privacy law.

Operator's Commitment

OBSERVE: Operators are expected to monitor for signs of risky gambling and implement interventions. EXPAND: hallmark-casino employs internal procedures to identify and address potential harm. REFLECT: Proactive risk management is a core responsibility, even in the absence of formal NZ licensing.

Internal Risk-Check Procedures

• Behaviour Analysis: Automated systems monitor for patterns such as rapid deposit increases, frequent session time-outs, or repeated self-exclusion attempts.
• Warning Messages: When risk patterns are detected, players receive automated alerts encouraging the use of limits, breaks, or support resources.
• Support Intervention: If behaviour indicates significant risk (e.g., repeated failed deposit limits or evidence of distress), support staff may proactively contact the player by email or phone to offer assistance and remind them of available tools.

Legal Commitment: hallmark-casino, via hallmark-nz.com, upholds NZ's harm minimization principles by undertaking to intervene when risk is apparent and by maintaining the confidentiality and autonomy of all players.

Updates

OBSERVE: Responsible gaming policies and procedures may evolve in response to changing legal or technical standards. EXPAND: hallmark-casino is committed to keeping players informed of all relevant changes. REFLECT: Notifications will be provided through the following channels:

• Email Notification: Registered players will receive an email about significant updates to responsible gaming policies.
• Website Banner: Prominent notices will be displayed on hallmark-nz.com, highlighting material changes.
• Latest Update: This page was last updated on 6 November 2025.

Legal Disclaimer: hallmark-casino reserves the right to amend responsible gaming terms to comply with evolving NZ legal requirements and best practices. Continued use of hallmark-nz.com constitutes acceptance of these updated terms.

Contact & Feedback

OBSERVE: Players must have direct access to responsible gaming support. EXPAND: hallmark-casino ensures multiple channels for communication and feedback. REFLECT: Use the following methods to reach our Responsible Gaming Team for self-control, exclusion requests, or support:

• Email: support@hallmark-nz.com (24/7, English)
• Phone: +1-888-480-7988 (international; charges may apply for NZ-based calls)
• Live Chat: Visit hallmark-nz.com/livechat (real-time support)

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Email (required for response):

Your request or feedback:

Confidentiality Statement: All requests and feedback are handled with strict confidentiality and in compliance with NZ privacy standards. hallmark-casino does not share your information with third parties without your consent.